We have a state of the art infrastructure with high speed data communication lines. We have modern infrastructure facilities and we have enough experience of working in three shifts. We have a wide range of experienced personnel who can handle Legal and Accounting related outsourced jobs, Voice services, Inbound Tele services, Outbound services, Back-office processing, Customer services and Web-enabled services. Our infrastructural strengths are as follow:

Network Architecture

• Un-interrupted Connectivity
• Optical fiber connectivity for IPLC network with 100% redundancy with multiple service providers such as Singtel Reliance, VSNL and Bharti

Servers and Workstations

• LAN Fiber optic backbone, optical switches
• High and dual CPU Compaq/HP/Dell Servers- with complete redundancy
• In-house CRM developer
• Online Reporting
• Workstation Compaq HP Deskpro with 17” Display
• Hardware and Software Security modules

IT Enabled Services - Our Man Power

• 850+ Employees
• Highly skilled and experienced professional, well conversant with English language
• Round the clock work in 3 shifts on 24/7 basis
• In-house technical support team

Telecommunication Nortel

• ACD and Passport
• Nortel Switch with fault tolerant with dual CPU, dual hot standby network module and dual power supply to ensure continues operation
• Ensemble - Pro solutions from Concerto Software, with capabilities of outbound dialing, inbound with ACD, Web chat and E-mail Management both on LEGACY & VOIP

Software Capability

• Strong In-House software development team

Power Own

• Power Generation Capacity
• Online UPS support